Shipping Policy

We currently ship within the United States only.

Processing & Delivery Times

Please allow 1–2 business days for your order to be produced. Once your order has been produced, please allow an additional 3–5 business days for shipping.

This means the estimated total fulfillment time is approximately 4–7 business days from the time your order is placed.

Please note that shipping times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside of our control.

Shipping Availability

At this time, we are only able to ship to addresses within the United States due to current shipping limitations from our manufacturing and fulfillment partner.

We hope to expand our shipping options internationally in the future. Thank you for your understanding and for supporting our brand!

Returns & Refund Policy

Last updated: September 9, 2026

Thank you for supporting TrstHim. Because our products are made to order specifically for each purchase, our return and exchange policy is different from that of a traditional retail store.

Made-to-Order Products

All TrstHim products are made to order through our production and fulfillment partner. Because each item is produced specifically for your order, we generally do not accept returns or exchanges due to a change of mind, incorrect size selection, incorrect color selection, or simply no longer wanting the item.

Please carefully review the product description and size chart before placing your order.

Damaged, Defective, or Incorrect Items

We want you to receive your order exactly as intended. If your item arrives:

- Damaged

- Defective

- Misprinted

- Incorrectly produced

- Different from the item you ordered

please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

1. Your order number

2. A description of the issue

3. Clear photos or videos showing the problem

Once we receive your request, we will review the issue and work with our fulfillment partner to determine the appropriate resolution.

If the issue is confirmed to be a manufacturing or fulfillment error, we may provide a replacement or refund, depending on the circumstances.

Incorrect Size or Color

Because our products are made to order, we cannot accept returns or exchanges when a customer orders the wrong size or color.

Please review the size chart and product information carefully before completing your purchase.

If you are unsure about sizing, please contact us before placing your order and we will be happy to help.

Change of Mind

We do not accept returns or provide refunds simply because you changed your mind, no longer want the item, or decided that the product isn't right for you after receiving it.

This is because each product is made specifically for the individual order.

Customer-Provided Shipping Information

Please make sure your shipping address and contact information are correct before completing your purchase.

We are not responsible for orders that are delayed, returned, or otherwise affected because incorrect shipping information was provided at checkout.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We may request your order number and tracking information so that we can investigate the shipment with our fulfillment and shipping partners.

Unauthorized Returns

Please do not send an item back to us without contacting us first.

If a return is determined to be necessary, we will provide instructions regarding how and where the item should be returned. Unauthorized returns may not be accepted or eligible for reimbursement.